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Co-working spaces see a surge in demand – but it may not last

As Covid-19 continues to spread unabated, companies across Southeast Asia are looking to minimize the impact on their teams, partly by spreading their workforce across multiple locations.

That presents a big opportunity for co-working space operators. Several have reported a recent increase in demand and interest, though it’s not clear yet if it will translate into long-term opportunities.

A WeWork in Jakarta, before Covid-19 / Photo credit: WeWork

“We are seeing an increase in proactive conversations from our members and non-members,” says Turochas Fuad, WeWork’s managing director for Southeast Asia, noting that space has become a “crucial need” to ensure business continuity.

CoHive, which manages 37 co-working locations across Indonesia, has also been approached by multiple companies looking for temporary workspaces, says co-founder and CEO Jason Lee. Doing so allows businesses to station employees in several locations or reduce the need for commuting, he adds.

Another example is FlySpaces, an “Airbnb for workspaces” platform that lists down co-working spaces run by other companies across five markets in Southeast Asia. Based in the Philippines, FlySpaces is also seeing a surge in demand for temporary office spaces, says Peter Northcott, the startup’s vice president of marketing and business development.

“Whether it’s a need to evacuate buildings for sanitization or to ensure that larger teams are working in separate locations, we are seeing big jumps in these types of requests,” he observes.

Short-term play

That said, these are primarily short-term arrangements. FlySpaces’ partners are mostly operating with skeleton crews due to the Covid-19 pandemic, affecting the company’s ability to offer clients in-person viewings and site visits.

“This has led to a delay in larger decisions regarding office space for most businesses in the region – a natural response to this unpredictable environment,” says Northcott.

The situation is also evolving quickly and differently across countries, which adds another layer of difficulty for those that operate in multiple markets.

“While Hong Kong was impacted first in early February, it is more fully operational – for now – compared to Malaysia, Indonesia, and the Philippines,” says Northcott. He adds that Singapore – the most readily prepared to handle such a crisis – has had strong business activity throughout, though its government is now putting tougher measures in place.

Of course, co-working spaces have to comply with measures aimed at communal or public places. JustCo, which operates 26 properties across Singapore, Jakarta, and Bangkok, is implementing stricter screening protocols including regular temperature checks and requesting guests to submit travel declaration forms.

All this may lead to at least a short-term increase in operational expenses. JustCo, for one, says that costs have gone up but declined to provide details. WeWork has also been making additional investments to implement more stringent screening procedures at its workspaces, adopting best practices from China, which has reported no new locally transmitted Covid-19 cases since the pandemic began.

A JustCo location in Singapore / Photo credit: JustCo

But Northcott also pointed out that because most co-working spaces are run by skeleton crews, operating costs are likely lower than normal.

“There were basic sanitization protocols, but nothing that would move the needle too much, in my opinion,” he shares. “Much of the burden is also on the building owners, not the [co-working space] operators, like temperature checks, for example.”

Even though government offices and private companies across Southeast Asia are asking most of their employees to work from home, these co-working spaces remain open.

CoHive’s Lee says that they’re still operational because some of their members haven’t implemented a work-from-home setup for their entire workforce. Some have only allowed alternating teams to do remote work, while others such as financial and medical technology firms require a secure environment as employees can’t take their work outside the office, he says.

Others are turning to co-working providers to explore flexible hot-desk solutions if they don’t find working from home feasible or productive, says Brandon Chia, a vice president at JustCo who heads the Singapore and Indonesia markets.

FlySpaces’ operators have come up with ways for clients to access the workspaces 24/7, says Northcott. More than 80% of co-working spaces’ capacity are private offices instead of the open communal hot-desking space, so most retreat to these less exposed areas.

What happens after

Still, these co-working companies see potential for longer-term demand. According to Fuad, who oversees WeWork’s 34 venues across six Southeast Asian countries, there have been discussions on more comprehensive future-proofing business strategy.

In fact, once the pandemic is over, some workspace operators believe that there will be a pivot towards co-working or remote working – if not entirely, then at least both will become viable options.

Turochas Fuad, WeWork’s managing director for Southeast Asia / Photo credit: WeWork

“Due to Covid-19, many companies have maneuvered the way they operate from offline to online, and found out that they can work remotely,” explains Lee. Choosing one or the other, however, is not sustainable in the long run, he warns, because what employers and their staff really need are options.

Northcott of FlySpaces says that there will be a significant shift towards flexible work arrangements that go beyond setting up shop in co-working spaces. Decentralizing larger companies, for instance, will be a deliberate strategy, he adds.

All things considered, Lee says that co-working spaces have the right services for companies looking to distribute their workforce. “Companies will not be looking to purchase assets. [Instead,] they will be looking for the flexible solutions their employees are demanding, which are co-working spaces.”